The boring but important stuff.

To protect our loyal clients’ appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adopted the following salon policies. We may use or discretion and waive the policy where we deem necessary.

·         All clients are required to pay a booking fee to secure their appointment, which will be deducted from the cost of the actual appointment. Booking fees will only be refunded or transferred, when more than 48-hours’ notice is provided for cancellations.

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·         All no-show clients, and cancellations within 48 hours of the appointment will result in forfeit of booking fee.

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·         We run by appointment, therefore late arrivals of 15 minutes or more may be unable to be serviced, and if so, the cancellation policy will apply.

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·         Booked services cannot be cancelled on arrival of appointment.

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·         All clients will be sent a confirmation SMS upon booking of their appointment. Failure to confirm within 72 hours of booking your appointment will result in the appointment being cancelled. Please note: it is an automated system and cannot receive replies. Please click the link in the SMS to confirm, cancel or reschedule.

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·         Our highly trained technicians provide professional colour results using the finest products available. Bliss Hair & Beauty cannot guarantee lasting results unless you are using recommended home hair care purchased from Bliss Hair & Beauty or if you swim regularly.

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·         As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within 1 (one) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, Bliss Hair & Beauty will then fix the service or replace the product at no charge, within 1 (one) week of the report of the fault.

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·         All prices include GST. All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at Bliss Hair & Beauty.

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·         Out of respect to all our clients who spend their hard-earned money to have valued relax and pamper time with us, unruly and loud clients and/or their children will be asked to leave the salon.